SnowCrew FAQs

Why do I want to join SnowSOS?

We are the first app to cover your snow removal work with insurance while you plow or shovel for the jobs booked through the SnowSOS app. You bring your plow and snow removal equipment, we bring the customers and the insurance coverage. We provide coverage for property damage and third-party injury on the job up to $100,000 and bodily injury to a third-party up to $5,000 for 24 hours after you have completed the job. Get the app and get started.



Don’t I already have coverage?

If you are plowing or shoveling and you only have a personal Auto policy, most likely you do not. Most personal auto policies have an exclusion that takes effect when you lower your plow.



How much do I pay for the service?

Unlike insurance policies you'll find in the market, you pay nothing out of pocket to join and get coverage with SnowSOS. We collect a 25% charge plus applicable taxes on each job. This appears as a seperate line item in the job summary so you always know what you will earn before you accept the job. In short, we don't make money unless you do. That's also why we are hard at work making sure the experience is positive for everyone and customers continue to book jobs.



How long will it take me to get paid?

Stripe is both the credit card processer and payout distributor to your account. It takes them 7 days to clear customer payments before funds are transferred to your account. It can take up to 48 hours for that transfer to be available in your account.



What happens if I have a claim?

Locate the job for which you need to enter a claim in the "Complete" section of the job status page of the app and tap "Add a Claim". Report all the informaiton regarding the claim and include pictures. In the event a claim is paid to the homeowner or business owner, you will be responsible for the first $250.



Can I change the pricing?

Snow removal jobs are currently booked by customers on a fixed pricing program meant to be robust enough for you to make money and get repeat business. You may add a charge to the job for a customer to approve before you start work. Be aware that the customer must accept this additional charge for it to be included in the total job fee. You also have the option to accept or decline a job in this step of the process.



Can I go around the app to plow for customers?

You can, but there will be no insurance coverage from SnowSOS for those jobs. If you already have a customer list and want to take advantage of the coverage offered through SnowSOS you can recommend to your clients that they download the app and book you when they need your services. Get the app to ensure you are covered.



Why do I have to add my banking information?

In short, that's how you get paid! SnowSOS Payouts via Stripe Our application/onboarding process enables you to enter your bank information directly to our secure financial processing partner, Stripe. (We don't see or keep your info). When customer credit card payments are processed through their system, it transfers your $$ directly to the account you provide.



Does SnowSOS handle permitting?

SnowSOS connects customers to snow removal providers in their area along with insurance while performing jobs sourced through the app. All plow operators can accept or decline jobs before doing the work and are responsible for their own awareness and adherence to local ordinances and permitting.



Customer FAQs

Why do I want to join SnowSOS?

We are the first app to cover your snow removal work with insurance while you plow or shovel for the jobs booked through the SnowSOS app. You bring your plow and snow removal equipment, we bring the customers and the insurance coverage. We provide coverage for property damage and third-party injury on the job up to $100,000 and bodily injury to a third-party up to $5,000 for 24 hours after you have completed the job. Get the app and get started.



Don’t I already have coverage?

If you are plowing or shoveling and you only have a personal Auto policy, most likely you do not. Most personal auto policies have an exclusion that takes effect when you lower your plow.



How much do I pay for the service?

Unlike insurance policies you'll find in the market, you pay nothing out of pocket to join and get coverage with SnowSOS. We collect a 25% charge plus applicable taxes on each job. This appears as a seperate line item in the job summary so you always know what you will earn before you accept the job. In short, we don't make money unless you do. That's also why we are hard at work making sure the experience is positive for everyone and customers continue to book jobs.



How long will it take me to get paid?

Stripe is both the credit card processer and payout distributor to your account. It takes them 7 days to clear customer payments before funds are transferred to your account. It can take up to 48 hours for that transfer to be available in your account.



What happens if I have a claim?

Locate the job for which you need to enter a claim in the "Complete" section of the job status page of the app and tap "Add a Claim". Report all the informaiton regarding the claim and include pictures. In the event a claim is paid to the homeowner or business owner, you will be responsible for the first $250.



Can I change the pricing?

Snow removal jobs are currently booked by customers on a fixed pricing program meant to be robust enough for you to make money and get repeat business. You may add a charge to the job for a customer to approve before you start work. Be aware that the customer must accept this additional charge for it to be included in the total job fee. You also have the option to accept or decline a job in this step of the process.



Can I go around the app to plow for customers?

You can, but there will be no insurance coverage from SnowSOS for those jobs. If you already have a customer list and want to take advantage of the coverage offered through SnowSOS you can recommend to your clients that they download the app and book you when they need your services. Get the app to ensure you are covered.



Why do I have to add my banking information?

In short, that's how you get paid! SnowSOS Payouts via Stripe Our application/onboarding process enables you to enter your bank information directly to our secure financial processing partner, Stripe. (We don't see or keep your info). When customer credit card payments are processed through their system, it transfers your $$ directly to the account you provide.



Does SnowSOS handle permitting?

SnowSOS connects customers to snow removal providers in their area along with insurance while performing jobs sourced through the app. All plow operators can accept or decline jobs before doing the work and are responsible for their own awareness and adherence to local ordinances and permitting.



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Thank you for contacting SnowSOS. Someone from our Customer Support Team will respond as soon as possible.